Released 03/2024

Terms and Conditions

1.1 The company will carry out all work specified on this service agreement.

1.2 The client shall;

     (a) provide the pest control company and / or its technicians access to carry out the services the client requires.

     (b) Provide all the facilities that the company reasonably require to carry out the services required,

     (c) Permit the company      to add costs (hourly rate) for any wasted journeys, missed appointments, or delays, at the       fault of the client without 24 hours notice prior to the agreed appointment. 1.3 A person who is not a party of this agreement shall not enforce any term set out in this contract unless in a position of authority to do so.


2.1 Full public liability is in place up to the value of £2 million and employers’ liability is in place up to the value of £10 million. For liability terms and insurance details, please speak to your technician / engineer.

Force Majeure 

3.1 The company will not be held responsible for delays of work or service for any thing beyond its control. For example, Weather, Acts of God and other unforeseen circumstances, including terrorism.


4.1 The pest control company or the client may not assign any part of this contract without prior written agreement from both parties.


5.1 The pest control company will exercise its rights to claim interests and costs from unpaid accounts/invoices, We may also claim compensation from the debtor, using debt recovery companies, who charge on average £13 per letter sent. Unpaid accounts will incur charges of 3% over bank base rate the debt recovery charge. 

5.2 If you cancel any treatment within the 14 day cancellation period, and works have already commenced, an intermediary charge to cover the cost of setting up the treatment, will be applied.

Ownership and Risk in Goods Sold 

6.1 Risk of damage to or loss of any equipment supplied shall be passed to the client at the time of delivery. 

6.2 Property which belongs to the company or supplied by the company will remain the client’s responsibility after delivery, until collection any goods or stock lost or damaged by the client, will become chargeable and invoiced to the client. 

6.3 Sale of goods by you, on loan to you from the company is a Criminal Offence, and you will be dealt with accordingly, and you will be prosecuted (theft). 

6.4 The company will exercise reasonable care in removing its goods from your premises. If you experience damage during removal, speak to your technician.

Health and Safety 

7.1 The client (you) will take reasonable steps to ensure our technician is in a safe environment and free of hazards. The Health and Safety Executive (HSE) will be notified if you fail to comply with this term.


8.1 No variation, extension, exclusion or cancellation of this agreement will be legally binding unless we send you written confirmation. You, the consumer, has the right to cancel the contract within the 14 day cancellation period, if applicable.

Set Off 

9.1 The consumer has the right under the Consumer Rights Act 2015, to withhold a reasonable amount to cover any product or service that has not been satisfactorily supplied or provided during the agreed contract.

The agreement and duration 

10.1 This agreement constitutes an entire agreement between the Company (named above) and the client (you) and will last for a minimum of twelve months (annual service contracts only).


11.1 The consumer may cancel the contract within 14 days of the initial treatment. Cancellation of the annual service contract must be provided in writing, 90 days before the anniversary date. All annual agreements renew automatically on their anniversary date. Any balances under this agreement should be paid in full.

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